Making Dunzo app accessible
audits
research
conversational ux
internship
The primary challenge at hand was to overcome existing accessibility barriers within the Dunzo app, merchant web app, and partner app, ensuring that every user, regardless of their abilities, can effortlessly order or purchase products and access provided services.
The Problem - inability to access the basic services of daily necessities due to a persons disability.
Making the Dunzo app accessible.
Making Dunzo app accessible
audits
research
conversational ux
internship
Goal & Business Impact 🚀
Reaching a 5% broader audience, including people with disabilities.
Customer retention and loyalty, recurring revenue.
Amongst the first accessible and inclusive app in Indian market.
Accessibility is a fundamental human right, not solely driven by business profits. It's about ensuring equal access and inclusion for all individuals, regardless of their abilities, promoting a more equitable and compassionate society.
The primary challenge at hand was to overcome existing accessibility barriers within the Dunzo app, merchant web app, and partner app, ensuring that every user, regardless of their abilities, can effortlessly order or purchase products and access provided services.
The Problem - inability to access the basic services of daily necessities due to a persons disability.
Making the Dunzo app accessible.
Research 🔮
Understanding what our mission is going to be - bringing the design team together.
Collaborative gathering provided a platform for open discussions, knowledge-sharing, and the exchange of insights regarding accessibility. Through engaging conversations and brainstorming, we discussed our understanding of inclusive design principles and identified key areas warranting attention.
Research 1: Audit using Accessibility Scanner.
Comprehensive analysis aimed to unearth accessibility barriers that users with disabilities may encounter while attempting to navigate, select, and purchase items. Objective was to pinpoint specific pain points and areas requiring improvement:
Accessibility Scanner is a tool that scans an app's user interface to provide recommendations on how to improve accessibility of the app.
Research 2: Do the audit of the whole app yourself.
By personally immersing myself in the user's journey, I endeavoured to identify potential roadblocks that individuals with disabilities might encounter, ensuring that no aspect of the user experience went unnoticed.
Audit type 1: Screen-wise audits - Example: Edit Profile Screen & Referral Screen
Audit type 2: Flow-wise audits - Example: Product Description Flow
Audit type 3: Component-wise audits - Example: Tool-tip/Pop ups
Audit type 4: iOS vs Android audits - Example: Navigation buttons on Home screen, Alt Texts
Talking to the Developers 👩🏾💻
Through collaborative discussions, we collectively explored the technical aspects of integrating accessibility features. We combined design aspirations with technical know-how, ensuring that our vision of an accessible app became a reality.
Our main aim of this discussion was to understand how far we can go with gestures, what could be the issues developing it for both iOS and android.
Crafting the Conversational UX 🔧
With the culmination of thorough research, comprehensive audits, and an in-depth understanding of screen reader output formats, I embarked on crafting the desired output.
The process I followed:
Audit type 5: Expected Output Semantics - Example: Category Page
Audit type 6: Expected Output Semantics, iOS vs Android
I took proactive steps to develop a set of clear and concise rules and guidelines. These directives were meticulously designed to empower fellow designers and developers, providing them with a roadmap to ensure consistency and adherence to accessibility standards.
Documentation iterations 📝
I authored a comprehensive documentation of the refined semantics. Building a robust foundation for continued accessibility efforts, underlining the team’s commitment for enabling a sustainable and inclusive design process for the long term.
Iteration 1:
Was not effective with larger flows and screens with many elements, Good for components.
Iteration 2:
Too much back and forth reading.
Iteration 3: Final Documenation
This was linked in the design system to their components.
Hit me up to know more about these audits!
🪩 Reflection
The 5 million users who rely on Dunzo daily are more than just numbers—they're individuals with unique preferences, needs, and purchasing power. By embracing accessibility, Dunzo acknowledges its social responsibility and invests in the loyalty of its existing users while also attracting new customers who value inclusivity. This commitment echoes beyond technology, establishing a human connection that resonates deeply within the user base.
Every user holds a pivotal role in Dunzo's success story, forming the backbone of the company's operations. By making the app accessible, Dunzo not only aligns with ethical and legal obligations but also taps into the vast potential of serving a diverse audience.
🎡 Future developments & ideas
Making the app inclusive with respect to the state/region.
Adding in-built accessibility options separately in the app.
Voice based interactions
Gesture controls and customisation
High color contrast and options
Vibrations and haptic feedback
Dynamic content resizing
Partner app “while driving” Interface option for easy access when on duty and driving similar to the car mode on Spotify.
This case study stands as a testament to our dedication and commitment to fostering a digital landscape where no one is left behind. From the humblest of corner stores to the sprawling urban hubs, Dunzo's accessibility initiative extends an open invitation to all, reaffirming that regardless of abilities, everyone deserves the joy of convenient and seamless interactions.
Making Dunzo app accessible
audits
research
conversational ux
internship
The primary challenge at hand was to overcome existing accessibility barriers within the Dunzo app, merchant web app, and partner app, ensuring that every user, regardless of their abilities, can effortlessly order or purchase products and access provided services.
The Problem - inability to access the basic services of daily necessities due to a persons disability.
Making the Dunzo app accessible.
Making Dunzo app accessible
audits
research
conversational ux
internship
Goal & Business Impact 🚀
Reaching a 5% broader audience, including people with disabilities.
Customer retention and loyalty, recurring revenue.
Amongst the first accessible and inclusive app in Indian market.
Accessibility is a fundamental human right, not solely driven by business profits. It's about ensuring equal access and inclusion for all individuals, regardless of their abilities, promoting a more equitable and compassionate society.
The primary challenge at hand was to overcome existing accessibility barriers within the Dunzo app, merchant web app, and partner app, ensuring that every user, regardless of their abilities, can effortlessly order or purchase products and access provided services.
The Problem - inability to access the basic services of daily necessities due to a persons disability.
Making the Dunzo app accessible.
Research 🔮
Understanding what our mission is going to be - bringing the design team together.
Collaborative gathering provided a platform for open discussions, knowledge-sharing, and the exchange of insights regarding accessibility. Through engaging conversations and brainstorming, we discussed our understanding of inclusive design principles and identified key areas warranting attention.
Research 1: Audit using Accessibility Scanner.
Comprehensive analysis aimed to unearth accessibility barriers that users with disabilities may encounter while attempting to navigate, select, and purchase items. Objective was to pinpoint specific pain points and areas requiring improvement:
Accessibility Scanner is a tool that scans an app's user interface to provide recommendations on how to improve accessibility of the app.
Research 2: Do the audit of the whole app yourself.
By personally immersing myself in the user's journey, I endeavoured to identify potential roadblocks that individuals with disabilities might encounter, ensuring that no aspect of the user experience went unnoticed.
Audit type 1: Screen-wise audits - Example: Edit Profile Screen & Referral Screen
Audit type 2: Flow-wise audits - Example: Product Description Flow
Audit type 3: Component-wise audits - Example: Tool-tip/Pop ups
Audit type 4: iOS vs Android audits - Example: Navigation buttons on Home screen, Alt Texts
Talking to the Developers 👩🏾💻
Through collaborative discussions, we collectively explored the technical aspects of integrating accessibility features. We combined design aspirations with technical know-how, ensuring that our vision of an accessible app became a reality.
Our main aim of this discussion was to understand how far we can go with gestures, what could be the issues developing it for both iOS and android.
Crafting the Conversational UX 🔧
With the culmination of thorough research, comprehensive audits, and an in-depth understanding of screen reader output formats, I embarked on crafting the desired output.
The process I followed:
Audit type 5: Expected Output Semantics - Example: Category Page
Audit type 6: Expected Output Semantics, iOS vs Android
I took proactive steps to develop a set of clear and concise rules and guidelines. These directives were meticulously designed to empower fellow designers and developers, providing them with a roadmap to ensure consistency and adherence to accessibility standards.
Documentation iterations 📝
I authored a comprehensive documentation of the refined semantics. Building a robust foundation for continued accessibility efforts, underlining the team’s commitment for enabling a sustainable and inclusive design process for the long term.
Iteration 1:
Was not effective with larger flows and screens with many elements, Good for components.
Iteration 2:
Too much back and forth reading.
Iteration 3: Final Documenation
This was linked in the design system to their components.
Hit me up to know more about these audits!
🪩 Reflection
The 5 million users who rely on Dunzo daily are more than just numbers—they're individuals with unique preferences, needs, and purchasing power. By embracing accessibility, Dunzo acknowledges its social responsibility and invests in the loyalty of its existing users while also attracting new customers who value inclusivity. This commitment echoes beyond technology, establishing a human connection that resonates deeply within the user base.
Every user holds a pivotal role in Dunzo's success story, forming the backbone of the company's operations. By making the app accessible, Dunzo not only aligns with ethical and legal obligations but also taps into the vast potential of serving a diverse audience.
🎡 Future developments & ideas
Making the app inclusive with respect to the state/region.
Adding in-built accessibility options separately in the app.
Voice based interactions
Gesture controls and customisation
High color contrast and options
Vibrations and haptic feedback
Dynamic content resizing
Partner app “while driving” Interface option for easy access when on duty and driving similar to the car mode on Spotify.
This case study stands as a testament to our dedication and commitment to fostering a digital landscape where no one is left behind. From the humblest of corner stores to the sprawling urban hubs, Dunzo's accessibility initiative extends an open invitation to all, reaffirming that regardless of abilities, everyone deserves the joy of convenient and seamless interactions.
Making Dunzo app accessible
audits
research
conversational ux
internship
The primary challenge at hand was to overcome existing accessibility barriers within the Dunzo app, merchant web app, and partner app, ensuring that every user, regardless of their abilities, can effortlessly order or purchase products and access provided services.
The Problem - inability to access the basic services of daily necessities due to a persons disability.
Making the Dunzo app accessible.
Making Dunzo app accessible
audits
research
conversational ux
internship
Goal & Business Impact 🚀
Reaching a 5% broader audience, including people with disabilities.
Customer retention and loyalty, recurring revenue.
Amongst the first accessible and inclusive app in Indian market.
Accessibility is a fundamental human right, not solely driven by business profits. It's about ensuring equal access and inclusion for all individuals, regardless of their abilities, promoting a more equitable and compassionate society.
The primary challenge at hand was to overcome existing accessibility barriers within the Dunzo app, merchant web app, and partner app, ensuring that every user, regardless of their abilities, can effortlessly order or purchase products and access provided services.
The Problem - inability to access the basic services of daily necessities due to a persons disability.
Making the Dunzo app accessible.
Research 🔮
Understanding what our mission is going to be - bringing the design team together.
Collaborative gathering provided a platform for open discussions, knowledge-sharing, and the exchange of insights regarding accessibility. Through engaging conversations and brainstorming, we discussed our understanding of inclusive design principles and identified key areas warranting attention.
Research 1: Audit using Accessibility Scanner.
Comprehensive analysis aimed to unearth accessibility barriers that users with disabilities may encounter while attempting to navigate, select, and purchase items. Objective was to pinpoint specific pain points and areas requiring improvement:
Accessibility Scanner is a tool that scans an app's user interface to provide recommendations on how to improve accessibility of the app.
Research 2: Do the audit of the whole app yourself.
By personally immersing myself in the user's journey, I endeavoured to identify potential roadblocks that individuals with disabilities might encounter, ensuring that no aspect of the user experience went unnoticed.
Audit type 1: Screen-wise audits - Example: Edit Profile Screen & Referral Screen
Audit type 2: Flow-wise audits - Example: Product Description Flow
Audit type 3: Component-wise audits - Example: Tool-tip/Pop ups
Audit type 4: iOS vs Android audits - Example: Navigation buttons on Home screen, Alt Texts
Talking to the Developers 👩🏾💻
Through collaborative discussions, we collectively explored the technical aspects of integrating accessibility features. We combined design aspirations with technical know-how, ensuring that our vision of an accessible app became a reality.
Our main aim of this discussion was to understand how far we can go with gestures, what could be the issues developing it for both iOS and android.
Crafting the Conversational UX 🔧
With the culmination of thorough research, comprehensive audits, and an in-depth understanding of screen reader output formats, I embarked on crafting the desired output.
The process I followed:
Audit type 5: Expected Output Semantics - Example: Category Page
Audit type 6: Expected Output Semantics, iOS vs Android
I took proactive steps to develop a set of clear and concise rules and guidelines. These directives were meticulously designed to empower fellow designers and developers, providing them with a roadmap to ensure consistency and adherence to accessibility standards.
Documentation iterations 📝
I authored a comprehensive documentation of the refined semantics. Building a robust foundation for continued accessibility efforts, underlining the team’s commitment for enabling a sustainable and inclusive design process for the long term.
Iteration 1:
Was not effective with larger flows and screens with many elements, Good for components.
Iteration 2:
Too much back and forth reading.
Iteration 3: Final Documenation
This was linked in the design system to their components.
Hit me up to know more about these audits!
🪩 Reflection
The 5 million users who rely on Dunzo daily are more than just numbers—they're individuals with unique preferences, needs, and purchasing power. By embracing accessibility, Dunzo acknowledges its social responsibility and invests in the loyalty of its existing users while also attracting new customers who value inclusivity. This commitment echoes beyond technology, establishing a human connection that resonates deeply within the user base.
Every user holds a pivotal role in Dunzo's success story, forming the backbone of the company's operations. By making the app accessible, Dunzo not only aligns with ethical and legal obligations but also taps into the vast potential of serving a diverse audience.
🎡 Future developments & ideas
Making the app inclusive with respect to the state/region.
Adding in-built accessibility options separately in the app.
Voice based interactions
Gesture controls and customisation
High color contrast and options
Vibrations and haptic feedback
Dynamic content resizing
Partner app “while driving” Interface option for easy access when on duty and driving similar to the car mode on Spotify.
This case study stands as a testament to our dedication and commitment to fostering a digital landscape where no one is left behind. From the humblest of corner stores to the sprawling urban hubs, Dunzo's accessibility initiative extends an open invitation to all, reaffirming that regardless of abilities, everyone deserves the joy of convenient and seamless interactions.
Making Dunzo app accessible
audits
research
conversational ux
internship
The primary challenge at hand was to overcome existing accessibility barriers within the Dunzo app, merchant web app, and partner app, ensuring that every user, regardless of their abilities, can effortlessly order or purchase products and access provided services.
The Problem - inability to access the basic services of daily necessities due to a persons disability.
Making the Dunzo app accessible.
Making Dunzo app accessible
audits
research
conversational ux
internship
Goal & Business Impact 🚀
Reaching a 5% broader audience, including people with disabilities.
Customer retention and loyalty, recurring revenue.
Amongst the first accessible and inclusive app in Indian market.
Accessibility is a fundamental human right, not solely driven by business profits. It's about ensuring equal access and inclusion for all individuals, regardless of their abilities, promoting a more equitable and compassionate society.
The primary challenge at hand was to overcome existing accessibility barriers within the Dunzo app, merchant web app, and partner app, ensuring that every user, regardless of their abilities, can effortlessly order or purchase products and access provided services.
The Problem - inability to access the basic services of daily necessities due to a persons disability.
Making the Dunzo app accessible.
Research 🔮
Understanding what our mission is going to be - bringing the design team together.
Collaborative gathering provided a platform for open discussions, knowledge-sharing, and the exchange of insights regarding accessibility. Through engaging conversations and brainstorming, we discussed our understanding of inclusive design principles and identified key areas warranting attention.
Research 1: Audit using Accessibility Scanner.
Comprehensive analysis aimed to unearth accessibility barriers that users with disabilities may encounter while attempting to navigate, select, and purchase items. Objective was to pinpoint specific pain points and areas requiring improvement:
Accessibility Scanner is a tool that scans an app's user interface to provide recommendations on how to improve accessibility of the app.
Research 2: Do the audit of the whole app yourself.
By personally immersing myself in the user's journey, I endeavoured to identify potential roadblocks that individuals with disabilities might encounter, ensuring that no aspect of the user experience went unnoticed.
Audit type 1: Screen-wise audits - Example: Edit Profile Screen & Referral Screen
Audit type 2: Flow-wise audits - Example: Product Description Flow
Audit type 3: Component-wise audits - Example: Tool-tip/Pop ups
Audit type 4: iOS vs Android audits - Example: Navigation buttons on Home screen, Alt Texts
Talking to the Developers 👩🏾💻
Through collaborative discussions, we collectively explored the technical aspects of integrating accessibility features. We combined design aspirations with technical know-how, ensuring that our vision of an accessible app became a reality.
Our main aim of this discussion was to understand how far we can go with gestures, what could be the issues developing it for both iOS and android.
Crafting the Conversational UX 🔧
With the culmination of thorough research, comprehensive audits, and an in-depth understanding of screen reader output formats, I embarked on crafting the desired output.
The process I followed:
Audit type 5: Expected Output Semantics - Example: Category Page
Audit type 6: Expected Output Semantics, iOS vs Android
I took proactive steps to develop a set of clear and concise rules and guidelines. These directives were meticulously designed to empower fellow designers and developers, providing them with a roadmap to ensure consistency and adherence to accessibility standards.
Documentation iterations 📝
I authored a comprehensive documentation of the refined semantics. Building a robust foundation for continued accessibility efforts, underlining the team’s commitment for enabling a sustainable and inclusive design process for the long term.
Iteration 1:
Was not effective with larger flows and screens with many elements, Good for components.
Iteration 2:
Too much back and forth reading.
Iteration 3: Final Documenation
This was linked in the design system to their components.
Hit me up to know more about these audits!
🪩 Reflection
The 5 million users who rely on Dunzo daily are more than just numbers—they're individuals with unique preferences, needs, and purchasing power. By embracing accessibility, Dunzo acknowledges its social responsibility and invests in the loyalty of its existing users while also attracting new customers who value inclusivity. This commitment echoes beyond technology, establishing a human connection that resonates deeply within the user base.
Every user holds a pivotal role in Dunzo's success story, forming the backbone of the company's operations. By making the app accessible, Dunzo not only aligns with ethical and legal obligations but also taps into the vast potential of serving a diverse audience.
🎡 Future developments & ideas
Making the app inclusive with respect to the state/region.
Adding in-built accessibility options separately in the app.
Voice based interactions
Gesture controls and customisation
High color contrast and options
Vibrations and haptic feedback
Dynamic content resizing
Partner app “while driving” Interface option for easy access when on duty and driving similar to the car mode on Spotify.
This case study stands as a testament to our dedication and commitment to fostering a digital landscape where no one is left behind. From the humblest of corner stores to the sprawling urban hubs, Dunzo's accessibility initiative extends an open invitation to all, reaffirming that regardless of abilities, everyone deserves the joy of convenient and seamless interactions.
Making Dunzo app accessible
audits
research
conversational ux
internship
The primary challenge at hand was to overcome existing accessibility barriers within the Dunzo app, merchant web app, and partner app, ensuring that every user, regardless of their abilities, can effortlessly order or purchase products and access provided services.
The Problem - inability to access the basic services of daily necessities due to a persons disability.
Making the Dunzo app accessible.
Making Dunzo app accessible
audits
research
conversational ux
internship
Goal & Business Impact 🚀
Reaching a 5% broader audience, including people with disabilities.
Customer retention and loyalty, recurring revenue.
Amongst the first accessible and inclusive e-comm app in Indian market.
Accessibility is a fundamental human right, not solely driven by business profits. It's about ensuring equal access and inclusion for all individuals, regardless of their abilities, promoting a more equitable and compassionate society.
The primary challenge at hand was to overcome existing accessibility barriers within the Dunzo app, merchant web app, and partner app, ensuring that every user, regardless of their abilities, can effortlessly order or purchase products and access provided services.
The Problem - inability to access the basic services of daily necessities due to a persons disability.
Making the Dunzo app accessible.
Research 🔮
Understanding what our mission is going to be - bringing the design team together.
Collaborative gathering provided a platform for open discussions, knowledge-sharing, and the exchange of insights regarding accessibility. Through engaging conversations and brainstorming, we discussed our understanding of inclusive design principles and identified key areas warranting attention.
Research 1: Audit using Accessibility Scanner.
Comprehensive analysis aimed to unearth accessibility barriers that users with disabilities may encounter while attempting to navigate, select, and purchase items. Objective was to pinpoint specific pain points and areas requiring improvement:
Accessibility Scanner is a tool that scans an app's user interface to provide recommendations on how to improve accessibility of the app.
Research 2: Do the audit of the whole app yourself.
By personally immersing myself in the user's journey, I endeavoured to identify potential roadblocks that individuals with disabilities might encounter, ensuring that no aspect of the user experience went unnoticed.
Audit type 1: Screen-wise audits - Example: Edit Profile Screen & Referral Screen
Audit type 2: Flow-wise audits - Example: Product Description Flow
Audit type 3: Component-wise audits - Example: Tool-tip/Pop ups
Audit type 4: iOS vs Android audits - Example: Navigation buttons on Home screen, Alt Texts
Talking to the Developers 👩🏾💻
Through collaborative discussions, we collectively explored the technical aspects of integrating accessibility features. We combined design aspirations with technical know-how, ensuring that our vision of an accessible app became a reality.
Our main aim of this discussion was to understand how far we can go with gestures, what could be the issues developing it for both iOS and android.
Crafting the Conversational UX 🔧
With the culmination of thorough research, comprehensive audits, and an in-depth understanding of screen reader output formats, I embarked on crafting the desired output.
The process I followed:
Audit type 5: Expected Output Semantics - Example: Category Page
Audit type 6: Expected Output Semantics, iOS vs Android
I took proactive steps to develop a set of clear and concise rules and guidelines. These directives were meticulously designed to empower fellow designers and developers, providing them with a roadmap to ensure consistency and adherence to accessibility standards.
Documentation iterations 📝
I authored a comprehensive documentation of the refined semantics. Building a robust foundation for continued accessibility efforts, underlining the team’s commitment for enabling a sustainable and inclusive design process for the long term.
Iteration 1:
Was not effective with larger flows and screens with many elements, Good for components.
Iteration 2:
Too much back and forth reading.
Iteration 3: Final Documenation
This was linked in the design system to their components.
Hit me up to know more about these audits!
🪩 Reflection
The 5 million users who rely on Dunzo daily are more than just numbers—they're individuals with unique preferences, needs, and purchasing power. By embracing accessibility, Dunzo acknowledges its social responsibility and invests in the loyalty of its existing users while also attracting new customers who value inclusivity. This commitment echoes beyond technology, establishing a human connection that resonates deeply within the user base.
Every user holds a pivotal role in Dunzo's success story, forming the backbone of the company's operations. By making the app accessible, Dunzo not only aligns with ethical and legal obligations but also taps into the vast potential of serving a diverse audience.
🎡 Future developments & ideas
Making the app inclusive with respect to the state/region.
Adding in-built accessibility options separately in the app.
Voice based interactions
Gesture controls and customisation
High color contrast and options
Vibrations and haptic feedback
Dynamic content resizing
Partner app “while driving” Interface option for easy access when on duty and driving similar to the car mode on Spotify.
This case study stands as a testament to our dedication and commitment to fostering a digital landscape where no one is left behind. From the humblest of corner stores to the sprawling urban hubs, Dunzo's accessibility initiative extends an open invitation to all, reaffirming that regardless of abilities, everyone deserves the joy of convenient and seamless interactions.
Making Dunzo app accessible
audits
research
conversational ux
internship
The primary challenge at hand was to overcome existing accessibility barriers within the Dunzo app, merchant web app, and partner app, ensuring that every user, regardless of their abilities, can effortlessly order or purchase products and access provided services.
The Problem - inability to access the basic services of daily necessities due to a persons disability.
Making the Dunzo app accessible.
Making Dunzo app accessible
audits
research
conversational ux
internship
Goal & Business Impact 🚀
Reaching a 5% broader audience, including people with disabilities.
Customer retention and loyalty, recurring revenue.
Amongst the first accessible and inclusive app in Indian market.
Accessibility is a fundamental human right, not solely driven by business profits. It's about ensuring equal access and inclusion for all individuals, regardless of their abilities, promoting a more equitable and compassionate society.
The primary challenge at hand was to overcome existing accessibility barriers within the Dunzo app, merchant web app, and partner app, ensuring that every user, regardless of their abilities, can effortlessly order or purchase products and access provided services.
The Problem - inability to access the basic services of daily necessities due to a persons disability.
Making the Dunzo app accessible.
Research 🔮
Understanding what our mission is going to be - bringing the design team together.
Collaborative gathering provided a platform for open discussions, knowledge-sharing, and the exchange of insights regarding accessibility. Through engaging conversations and brainstorming, we discussed our understanding of inclusive design principles and identified key areas warranting attention.
Research 1: Audit using Accessibility Scanner.
Comprehensive analysis aimed to unearth accessibility barriers that users with disabilities may encounter while attempting to navigate, select, and purchase items. Objective was to pinpoint specific pain points and areas requiring improvement:
Accessibility Scanner is a tool that scans an app's user interface to provide recommendations on how to improve accessibility of the app.
Research 2: Do the audit of the whole app yourself.
By personally immersing myself in the user's journey, I endeavoured to identify potential roadblocks that individuals with disabilities might encounter, ensuring that no aspect of the user experience went unnoticed.
Audit type 1: Screen-wise audits - Example: Edit Profile Screen & Referral Screen
Audit type 2: Flow-wise audits - Example: Product Description Flow
Audit type 3: Component-wise audits - Example: Tool-tip/Pop ups
Audit type 4: iOS vs Android audits - Example: Navigation buttons on Home screen, Alt Texts
Talking to the Developers 👩🏾💻
Through collaborative discussions, we collectively explored the technical aspects of integrating accessibility features. We combined design aspirations with technical know-how, ensuring that our vision of an accessible app became a reality.
Our main aim of this discussion was to understand how far we can go with gestures, what could be the issues developing it for both iOS and android.
Crafting the Conversational UX 🔧
With the culmination of thorough research, comprehensive audits, and an in-depth understanding of screen reader output formats, I embarked on crafting the desired output.
The process I followed:
Audit type 5: Expected Output Semantics - Example: Category Page
Audit type 6: Expected Output Semantics, iOS vs Android
I took proactive steps to develop a set of clear and concise rules and guidelines. These directives were meticulously designed to empower fellow designers and developers, providing them with a roadmap to ensure consistency and adherence to accessibility standards.
Documentation iterations 📝
I authored a comprehensive documentation of the refined semantics. Building a robust foundation for continued accessibility efforts, underlining the team’s commitment for enabling a sustainable and inclusive design process for the long term.
Iteration 1:
Was not effective with larger flows and screens with many elements, Good for components.
Iteration 2:
Too much back and forth reading.
Iteration 3: Final Documenation
This was linked in the design system to their components.
Hit me up to know more about these audits!
🪩 Reflection
The 5 million users who rely on Dunzo daily are more than just numbers—they're individuals with unique preferences, needs, and purchasing power. By embracing accessibility, Dunzo acknowledges its social responsibility and invests in the loyalty of its existing users while also attracting new customers who value inclusivity. This commitment echoes beyond technology, establishing a human connection that resonates deeply within the user base.
Every user holds a pivotal role in Dunzo's success story, forming the backbone of the company's operations. By making the app accessible, Dunzo not only aligns with ethical and legal obligations but also taps into the vast potential of serving a diverse audience.
🎡 Future developments & ideas
Making the app inclusive with respect to the state/region.
Adding in-built accessibility options separately in the app.
Voice based interactions
Gesture controls and customisation
High color contrast and options
Vibrations and haptic feedback
Dynamic content resizing
Partner app “while driving” Interface option for easy access when on duty and driving similar to the car mode on Spotify.
This case study stands as a testament to our dedication and commitment to fostering a digital landscape where no one is left behind. From the humblest of corner stores to the sprawling urban hubs, Dunzo's accessibility initiative extends an open invitation to all, reaffirming that regardless of abilities, everyone deserves the joy of convenient and seamless interactions.
